Got a question that isn't answered here? E-mail us at support@jennibick.com
for quick, accurate answers.
We want to make your order as easy as possible, and we hope to delight you
with the results. Please review the following information before completing
your order, and don't hesitate to call if you have questions, concerns, or if
you just want to speak with a human. We are available in the store from 9-5,
EST, Monday-Friday.
Jenni Bick Bookbinding, Inc. 49 State Road Vineyard Haven, MA 02568
toll free (800) 640-8758 tel (508) 696-7253 fax (508) 696-7243
All orders shipped to addresses in the state of Massachusetts will be subject to a 5% sales tax. If your order is shipped to any other state, no sales tax will be added to your order.
Shipping charges are calculated based on the total weight of your order. To find out how much your order will cost to ship, you can simply place item(s) in your shopping cart, enter your shipping address, and press continue. Your shipping charges will be calculated before you enter any billing information. We ship by UPS whenever possible to get your order to you fast.
1-Day Shipping is available and begins at $22.99
2-Day Shipping is also available and begins at $14.00
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Important: If you need an item by a certain date, please contact us to verify that it can be done. There is a box on the checkout form specifically for you to tell us about any deadline you may have.
Standard Shipping takes 3-7 days once your order is shipped. Please review the time-in-transit map below to determine your estimated arrival time.
2-Day Shipping and 1-Day Shipping Please note: this does NOT necessarily mean your order will arrive on the next day. If you select 2-Day or 1-Day day shipping, we will expedite production on your order, and we will ship by 2-Day or 1-Day once the order is complete. We bend over backwards to ensure your order will arrive quickly, and if there is any problem that might delay shipment, we will notify you as quickly as possible.
International Shipping We are pleased to offer international shipping to many countries around the world, as well as the United States and overseas Military (APO, FPO) addresses. International packages will be shipped by the U.S. Postal Service and generally take 6-10 business days to arrive.
We want you to love what you order from us, and we’ll do everything we can to make sure that shopping with us is the best experience it can be.
PERSONALIZED AND CUSTOM-MADE ITEMS ARE NOT RETURNABLE.
SALE AND DISCOUNTED ITEMS ARE NOT RETURNABLE.
DATED PLANNERS AND CALENDARS ARE NOT RETURNABLE AFTER JANUARY 15 OF THE YEAR THEY ARE PRINTED FOR
GRAPHIC IMAGE BRAND ITEMS ARE NOT RETURNABLE, EVEN IF THEY HAVE NOT BEEN PERSONALIZED.
If you believe we have made an error, email us or call us before sending anything back. In your email, please refer to your order number and describe the nature of the problem. We’ll never ask you to pay for our mistake, and we appreciate the opportunity to correct errors if they occur. Our goal is your satisfaction and we strive to solve problems as quickly and conveniently as possible for you.
Please pack your return carefully to avoid shipping damage, and send your package to us at this address:
Returns Department
Jenni Bick Bookbinding
49 State Road
Vineyard Haven, MA 02568
Your package must be shipped prepaid and insured for your own protection. We strongly recommend using UPS, for fastest processing of your return. Our shipping department will be glad to assist you in arranging a UPS pickup, at your expense. Please contact us for details.
Your return must be sent back within 30 days of your purchase.
Original shipping charges are not refundable.
Returns received after 30 days, in damaged or used condition, or without proper documentation will be issued a store credit instead of a refund, at our discretion.
Any questions? We’re here to help you!
Send us an email to or give us a call toll free at 800-640-8758
GIFT WRAPPING
For an additional charge of $6.50, we will gift wrap your purchase in beautiful paper with a lavish bow.
We do not currently offer electronic (e-mail) gift certificates. If you'd like to purchase a gift certificate, please contact us and we will mail (the old fashioned way) a beautiful handcrafted gift card with a coupon good for any amount you wish.
PRIVACY AND SECURITY
We are committed to preserving your privacy and security while you shop online.
We do not give or sell your private information to any other company. Jenni
Bick Bookbinding uses the information you provide to fulfill your orders and
to help improve our service to you. We will use your e-mail address to contact
you regarding your purchase. On occasion, we will call regarding your order.
We will contact you regarding other product information only if you give us
permission to do so.
Is it safe to use my credit card?
Yes, shopping at jennibick.com is safe. We wouldn't have it any other way. With our Secure Servers hosted with Yahoo! Shopping,
you are one of millions of users every year who choose us to shop with! Our secure socket layer (SSL) software is the industry
standard and among the best software available today for secure commerce transactions.
It encrypts all of your personal information including credit card number,
name, and address, so that it cannot be read as the information travels over
the Internet.
Am I charged before my order ships?
In the case of personalized items, we will charge your order when it is ready to begin production. Generally, orders spend about 24 hours in production before shipping.
Do I have any other protection against fraud?
Our store is hosted by Yahoo! and so you would automatically be covered by
the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection
(not receiving a product or receiving a substantially different product than
ordered). You can read more here.
PAYMENT
The easiest way to buy a product is with your credit card. We accept Visa, Mastercard, and American Express. We use the secure servers of Yahoo! which use encryption software to protect your credit card information.
If you prefer to pay by check or money order, please use the checkout and fill out both the shipping and billing pages, then print the order and send it with your payment to:
Order Department
Jenni Bick Bookbinding
49 State Road
Vineyard Haven, MA 02568
(800) 640-8758
Please make your check payable to: Jenni Bick Bookbinding, Inc.. Be sure to send a copy of your order with the check to ensure that your order can be processed properly. If you include an email address with your order, we can notify you by email when your order is received, processed, and shipped.
